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"it’s really frustrating that this camera doesn’t work with an nvr"

"my biggest disappointment is with the wansview cloud app both on my phone and pc version"

"i’ve got a few other wansview cameras and cannot fault them and the customer service is excellent i would absolutely recommend it"

"there are a lot more expensive cameras out there but this one does the job"

"i know this w4 outdoor camera isn't the most expensive but i was hoping for a little better as i have the k2 indoor camera which i am very happy with"

"i found this to be utterly useless for me"

"sometimes it takes a little patience for the wifi connection to take place but once set up there should be no further issues and you can keep track of the camera via any ios or android device with the app installed"

"do not waste your money on this"

"waste of money only works with wansview apps nothing else not even the ispy app on pc"

"slight delay but nothing major"

"4ghz broadband as 5ghz will not work"

"very disappointing coz i was really looking forward to trying this out"

"my first camera had issues i think it ended up becoming water logged after we had terrible rain and the night vision was glitching however customer service sent out a brand new one with a week or so"

"they only positive aspect of this camera is that it has decent picture quality but pretty much everything else makes this camera an utter waste of money"

"the set up wasn’t as smooth as expected on the first day to account registration activation failure delay"

"but by far the worst thing is that every now and then the camera goes off line"

"when i went through the set up to connect to wifi camera would only work for about 20 seconds and then cut out i had to unplug to reset i was a bit disappointed with the camera i found the email for support and emailed to my surprise i had a answer after about a hours it was sunday with clear instruction"

"it takes forever to login and doesn’t work times out most of the time"

"the 10 second limit extreamly affects the use of the product"

"no answer waste of £25 company wrote to me to offer a refund plus £10 to remove the comment on amazon"

"the worst camera iv had not happy at all "

"2 only one user can log in and view the camera at a time which is extremely annoying and useless"

"it keeps losing connectivity and keeps turning off"

"the only small issue is that it can be a bit too sensitive to anything moving like grass or rain"

"i know a poorly made item when i see it"

"* the camera shuts down without you realizing it but there would be chunks of gaps of missing footage i wouldn't recommend this camera to anyone i know"

"my only gripe is the app although it works it will not work on older android devices"

"the only downside is the really chunky wires that need drilling through the wall!"

"the only issue i can say is that i would have preferred it if the main cable could be unplugged from the camera to make it easier to feed through a wall"

"sensitivity adjusted it's not all plain sailing hence the 3 5 stars"

"i realized that by then the 30 day trial had expired even without even turning on the camera and that company had taken the annual subscription charge from me through paypal"

"though i can see it being useful for those that require this feature for £30 the camera is extremely good value for money it isn't cheap flimsy plastic rubbish like most are for this price"

"not what you’d usually expect from a lesser known chinese brand"

"being returned my wifi is 5g so doesn't work"

"i got it on but then the app didnt work"

"i believe this has a few major drawbacks"

"it connects but drops immediately"

"a static picture seems good quality but when there is movement you get lag drift & pixel distortion more often than not"

"i had a little problem setting the camera up as it would not read the qr code but after contacting customer support they suggested printing the code bigger which did the trick"

"no mention was made in the selling literature that you had to subscribe to an separate i cloud storage facility"

"1st was wifi dropping out accepting that maybe a signal strength issue so opted for a wired connection and reconfigured it to suit"

"only thing is if you have poor wifi like me it does take a while to load but it is still recording whilst loading"

"app very clunky"

"eg a indecent happed and it was not captured on my camera because the camera stopped filming at that point"

"guess will have to return this if i dont get my verification email by the morning"

"* another thing i found annoying is the camera will automatically cut after a few minutes during recordings which will reflect in some missing footaging that may have been useful"

"the major down side is the cloud storage it’s very expensive and only one user from the household can view the cloud storage"

"as far as the camera is concerned adding it to the app and putting it into operation was very simple"

"but once it was fitted up on the outside wall problems began"

"the ball joint for adjusting angle makes much easier to fit and the camera itself is much smaller and has alexa functionality that works great shame this couldn't be added for existing models however one of the biggest issues for me is old cameras and new cameras have to be operated on separate apps which for someone who already has many wansview cameras doesn't work for me"

"i would like to use my own client app or at the very least be able to login via a browser"

"as this was my first time using an app based wifi camera i was intrigued to find out how "much hassle" it would be to set up"

"not difficult but slightly annoying"

"it is smaller than i thought it would be and smaller than the ezviz but that doesn't matter"

"purchased this wifi camera as my last one failed"

"wansview w4 the camera came with all the fixing require to install it to the wall the cable is a little to short to get through the cavity but that’s not a deal breaker i have not tried the cloud based software yet but once i get round to it i will test out the 30 day free trial then its only around £6 and month after that great for security in mind there also a motion detection service that’s free your phone pings every time something passes its path"

"they offer a 30 day free trial cloud recording service"

"took me a couple of hours getting 1 of them up and running then wasted a day trying to get the the other one working then wasted ages again trying to go through it all again with their support"

"looking at the app reviews it seems a lot of people have had the same problem"

"that said i'm overall satisfied with these despite the constant resetting it's still a deterrent in itself and nobody knows of the cameras are working or not unfortunately neither do i half the time until i look at the app"

"i had to leave the ethernet cable hanging outside as i can't drill that much without being worried about structure"

"then a much smaller hole could be drilled"

"ok it's a bit here and there with this type app is awlful drops off when it feels like but the picture night vision and install of it is pretty simple app is getting worse need vital evidence no ya can't get it with this it's dreadful"

"when it arrived and i opened the box i was very surprised with how sturdy it felt and all its accessories i had a little trouble setting it up so contacted the customer service who were absolutely brilliant they suggested ways to sort it out which worked a few days later they checked up just to make sure it was working which i appreciated"

"overall problem solved really satisfied with the product despite my old review because great customer service really does change the game and of course the product itself is doing its job pretty well now that its working"

"fixings supplied are good the cons i feel with this product are: lack of installation instructions and information on how best location needs a large diameter hole for the ethernet plug may require specialist drill if mounting on brick wall would be better is settings enabled adjusting how long video clips are recorded for on motion detection the default is a bit on the short side for my liking"

"the camera meet my needs it has really good night vision but it is sensitive to raindrops and small insects buzzing around"

"the camera definitely meets my needs it has worked through rain and snow without any connection issues at all"

"first as the camera is connected to the internet rather than being only accessed locally it exposes a lot of security risks it might get hacked"

"we are no longer running to the window as nosey neighbours at every noise from paranoia"

"4 the login server is extremely slow and unreliable"

"these cameras are just great value great picture quality both night and day my only slight quibble is the cabling supplied is bulky at the camera and very short "

"i would think with recordings with that layout there should be a next button that allows you to jump to the next clip"

"downside is that motion detector is quite sensitive to wind blown leaves cobwebs etc"

"the power cable on the plug is quite long but i still had to use an extension"

"the wansview cloud app is pretty basic but provides all that is necessary for a simple cloud based camera operation at a budget price"

"i just followed the instructions and had the device running within ten minutes i think the most difficult part was having to point the actual camera at my tablet which was displaying a qr code that was part of the set up process just had to have a little patience steady hand and good aim it has now been running outdoors for ~6 weeks it is monitoring a robin nesting box with no issues at all"

"i find this is the biggest downside to this camera and if recording time could be extended to 20 secs or more then i would have given this camera 5 stars"

"the app does not work"

"the only thing it does not have is sound"

"even to try the 30 day free trial you have to provide your paypal account nice little earner there from all those forgetful people like me that start the free trial and then forget to cancel it before it runs out "

"it's a ok camera could be improved theres a massive delay when someone goes by or a car by the time the camera shows a object passes it has already happen 30 seconds before"

"the ball joint for adjusting angle makes much easier to fit and the camera itself is much smaller and has alexa functionality that works great shame this couldn't be added for existing models however one of the biggest issues for me is old cameras and new cameras have to be operated on separate apps which for someone who already has many wansview cameras doesn't work for me"

"finally after i complained my camera misteriously stopped even powering on"

"camera was ser up for wireless operation using my bt5 hub"

"just a shame the wifi signal was not strong enough to set it up without wires"

"* another thing i found annoying is the camera will automatically cut after a few minutes during recordings which will reflect in some missing footaging that may have been useful"

"mounting the camera was a breeze just had to align and finalise where i wanted it drilled the holes and used the rawplugs provided then mounting the camera to the 3 holes drilled and then screwing it down"

"honestly people say you can't put a price on safety but for less than £30 i can't see why everyone doesn't have them!"

"it just means that the hole needed to pass the cable through will need to be quite large 65mm at the largest point ethernet cable end and with no way to disconnect it from the camera body left with no choice"

"i bought this on amazon because it stated it was half price but after finding it for £20 on ebay clearly this is not half price at all the image is great and the night vision too there is sadly no audio recording on this the app is useless unless you pay for the cloud too store your videos as from the"

"eventually connected it to ethernet updated firmware camera connected but no image"

"then the one that was working stopped working"

"i cant help but feel the way the software is designed is to make you buy cloud storage and stop you from recording by other means as unlike previous models you cannot set cameras to write to a hard drive via ftp which offered a low cost recording solution"

"i haven't tried the cloud storage yet as for my needs is is less important"

"* the camera shuts down without you realizing it but there would be chunks of gaps of missing footage i wouldn't recommend this camera to anyone i know"

"what it doesn’t tell you is that if you want to benefit from the full use of it then you need to sign up and pay for cloud storage and only payable using paypal"

"really disappointed to camera i’ve had before 😞"

"i run several websites and they use webcams to provide tourist information"

"what puts me off is that it is a hong kong website you have to pay for storage and also there is a small delay on the camera with cars going past about a two second delay but not a problem"

"sending it back as it may work well but not as described"

"i had trouble at first when connecting the app to my camera but this was because my wifi signal was weak"

"nb if you have a dual band router which most modern ones are you will have to disable the 5ghz band temporarily whilst you set the camera up as the phone has to be on the same band as the camera ie 2"

"it does integrate with alexa but this is much too slow and laggy to be much use"

"doesn’t make sense"

"the image quality is pretty good even in the infrared by that i mean you can recognise a face easily but there is no zoom feature to restrict field of view i wanted to exclude the neighbours property "

"impossible to connect"

"camera was easy to set up and now waiting for lambing to start in late january!"

"i can’t use a wired lan cable as i have no method of routing it i rent so can’t just drill holes 3"

"the aerial kept falling down wouldn't stay upright even though i tried nipping it with a ba spanner"

"this review is based purely on lack of functionality"

"all i can say is that i was not disappointed with this in the slightest!"

"this has been a problem with most of the outdoor cameras i've had so it's not an issue specific to this model"

"find the right area you want to site the camera and then follow the clearly written instructions in good english drill holes screw it up to the wall ceiling wherever"

"now i can see any suspicious activities around my house from anywhere in the world"

"the reviews for the app are appaling and i wish i'd seen these before buying"

"only downside i would say depends though on the use case is that it's missing a microphone"

"but despite the settings saying i have got the alert set it doesn’t alert me"

"so far we have seen a cat and hedgehog at night and lots of birds 😊😊"

"as a diy novice i was a little skeptical but the instructions are clear and very straight forward"

"the update kept on failing over wifi even after leaving it for 3+ hours"

"this alone makes the cameras unreliable"

"i purchased this for security for my business and had tried a number of other cameras from other companies which i had to send back to them as i was not happy with them"

"disappointing given i'd already said a don't use paypal to the same person and in the same chain of emails this should not have been offered or at least they should have been upfront about this in the first place if they are unable to refund the same way it was paid for"

"update do not fall for the email scam they send you"

"this was also a painful experience"

"i'm also reluctant to subscribe to the cloud fees as the picture quality isn't great"

"has had the firmware updated and the echo shows are the only items that run on wireless everything else is ethernet cabled"

"we are no longer running to the window as nosey neighbours at every noise from paranoia"

"i bought 7 on sale and you get what you pay form if you are technically bad with computers this may frustrate you"

"terrible product"

"it has a little weather cap to help take the glare of the sun out of the shot and to stop rain dripping on the lens"

"after googling and trying!"

"i should add i have done many checks of my devices and wifi with no improvement"

"absolute piece of junk"

"returned as utterly useless to me"

"there is one cable from the camera which splits into 3 at the end providing connections for power ethernet and an external re set button"

"not a huge issue but could be better"

"i have turned off the notifications on my app which works well but doesn't suit me"

"customer service seems non existent and the online faq is poorly translated c from chinese"

"4 the login server is extremely slow and unreliable"

"biggest gripe?"

"what the hell is this!"

"buyer beware!"

"and the thing that works for us is we can look at them any time but only one of us gets the notification when the camer is triggered so we are not being distracted at work evt"

"can’t fault the camera the app or customer support"

"wansview cloud app is very easy to use the one feature which attracts me that you have to invite other users to login independently and it’s not like that i had to give my password credentials for others to login which is extra security feature"

"so takes short recordings when it senses motion i did buy 2 of these the one for out the back is ro keep an eye on the kids and dogs"

"for my installation would have been better if it did not have a plug just bare wires to install in a connected box"

"it also lights up red at night to help deter people away"

"we did have issues with setup and connecting to the wifi and please note that you do need 2g to connect the camera to as it doesn't connect to 5g"

"you can find which i did later when i returned mine much better options for an extra 5 or 10£ with 2 antenas tf card storrage and even some free cloud storage app the camera connects it self"

"slight lag on live feed but the picture really makes up for it"

"after using this for over a month i have had some major issues with it"

"this makes it fairly useless for my needs and the intention is to return it"

"the only negative thing i could mention is the size of the hole needed for the cables as i expected to use only the camera with wifi i did not need to use the ethernet cable "

"detection is so sensitive even the smallest bug can be detected i am so impressed i have already ordered another one cloud storage is great too and 3 options to suit your budget many systems don't offer you that"

"anyways there is a slight reflection from the window but it's nothing major"

"mounting the camera was a breeze just had to align and finalise where i wanted it drilled the holes and used the rawplugs provided then mounting the camera to the 3 holes drilled and then screwing it down"

"the picture is very clear and faces are recognisable"

"for a cheap camera it is good"

"not do great if someone decides to come and cause havoc and then are not captured in the act!"

"these drop outs can last from a few minutes to a few days"

"motion detection algorithm is not good though"

"the issues i encountered were down to my error not the device"

"i have already subscribed and paid for the cloud service £65 total per annum for 1 3 cameras but you can pay an additional subscription for 5 or even 7 external cameras which works really well as it only records motion and stores it via your wifi straight into the cloud and is kept there for up to 7 days so you can review the recorded footage or current footage from your mobile phone and it has an app alert if it detects movement"

"the only slight downside is that at night it does pick up the motion of moths passing in front of the lens but i am sure if i adjust the motion detection this may change"

"i also set up continuous recording via the cloud based service offered which again is a very low cost annual fee"

"without the app the camera is useless"

"the aerial kept falling down wouldn't stay upright even though i tried nipping it with a ba spanner"

"i ordered the camera so that my parents who are elderly farmers could keep an eye on their handful of breeding sheep who lamb in a small barn next to the farm house"

"so any decent robber just needs to take longer than 10 seconds and the camera will miss them"

"why can't it keep me logged in v"

"ok it's a bit here and there with this type app is awlful drops off when it feels like but the picture night vision and install of it is pretty simple app is getting worse need vital evidence no ya can't get it with this it's dreadful"

"however just recently there was an update to the camera which caused a small problem but have to say after emailing the seller via the app it was resolved within 48hrs"

"i got it for a specific purpose as i have a few problems with my upstairs neighbour and i need proof"

"4g portion of the signal but i had it confirmed by support that this isn't possible"

"shame that these software and cabling issues are letting it down as the picture and night mode is awesome and the hardware quality is one of the best i've see in these budget cameras"

"even contacted me again the following week to make sure problem was rectified"

"but it's not that expensive in fact i thick it's quite cheap"

"hit and miss with the motion detection in only filming the first few seconds of motion control then missing the rest completely"

"the only negative i had was that the lead from the camera for an ethernet connection if you choose to connect it this way is a little short for it to come into the premise through the wall and hence i had to use an ip junction box to house the cable in however this only adds to the look of it overall as it looks more professional"

"this restriction is not immediately obvious"

"also works really well with alexa and my fire stick i will for sure be using this company again highly recommend"

"the worst thing about is the fact that the app it uses has no free cloud storage plus camera also has no no tf card option"

"you will still get hundreds of false alerts all day"

"the cloud service is next to useless too 2"

"if i hear a noise outside by the time i've logged in and the connection sorts itself out whatever or whoever it was are long gone"

"old review i cant even test it out"

"well if you look at the most recent review saying that it’s a great camera especially with the sd storage card ?"

"we bought this to view the wildlife coming into the bottom of our garden and it dies the job well"

"id also like to say the issue of disconnecting wanswiew replaced my first camera and where very very helpful they tried to remotely fix the problem but as soon as they couldn’t the new camera arrived a day or two after they sent it out via amazon priority thank you wanswiew for all your help and product and would buy again without any hesitation"

"how do i return the original camera as it must be under warranty?"

"my motorbike was stolen from my drive and this camera didn't record anything"

"box nothing is stored i i had not already installed this i would be returning it just based on the lie this this was rrp £50 and half price but on ebay are only £20 new"

"clicking on the cloud storage icon read ' did not join any storage plan' though i have made a payment for the plan and have not received any refunds"

"if you buy the pir it is extremely keen so beware where you put it but to be fair that's what it is for "

"it only records motion which can be stored on the actual app cant remember how long for or 7days rolling paid with cloud on a monthly quarterly or yearly plan"

"the ball joint for adjusting angle makes much easier to fit and the camera itself is much smaller and has alexa functionality that works great shame this couldn't be added for existing models however one of the biggest issues for me is old cameras and new cameras have to be operated on separate apps which for someone who already has many wansview cameras doesn't work for me"

"voice controlled so you can alert intruders whilst you're away from home"

"restarted several times checked through settings for ages uninstalled and reinstalled app camera i received would not show an image"

"the drilling pattern sticker made it very easy to get the holes ready for mounting"

"it was fairly easy to set up although my camera would not read the qr code to connect so we had to download the app onto my partner’s phone and then it read it straight away"

"for this price what can you possibly do wrong"

"detection is so sensitive even the smallest bug can be detected i am so impressed i have already ordered another one cloud storage is great too and 3 options to suit your budget many systems don't offer you that"

"on this setting you get nothing else"

"we had to connect them on different routers as our wifi signal didn’t reach the garage "

"detection is so sensitive even the smallest bug can be detected i am so impressed i have already ordered another one cloud storage is great too and 3 options to suit your budget many systems don't offer you that"

"hello all i was using sanview cams but they never worked i looked for something working with alexa and i found the w4 omg took a sec to set up and now i have them in all my kid's rooms and outside i emailed support asking for some help to get all 4 cams to show up on a pc and i had replies from the support"

"we live in quite a wooded area so not a fault of the camera whatsoever"

"a great teething problems setting it up to begin eot"

"also app permissions are alittle odd"

"can't really go wrong"

"it’s basically you jump through several hoops of reviewing their current product sending screenshots as evidence "

"set up: in the hallway of my flat block so outside but not in the elements"

"good for the money but wouldn’t pay full price although i like it and delivery was fast i don’t like that to record day and night you need to subscribe and the cost is to pricy to keep these running on record every day of the week but it will record movement of up to around 15 seconds iv found some far"

"plus point for the old app it keeps you logged in always!"

"if i had any issues with the camera it's the motion detection which picks up flys even on the lowest setting but it's nothing majorly annoying as i prefer to have that footage"

"restarted several times checked through settings for ages uninstalled and reinstalled app camera i received would not show an image"

"so if you're using it and another family member logs in you get automatically logged out"

"secondly the camera has a big fat cable meaning if you want to install it outside you need to drill a hole about 1 inch in size which is a joke"

"then i found that when someone came up my path it didn't record that!"

"1bout a 10m second lag so not much use to check when someone knocks on the door as they have left by the time the picture comes on the screen phone and alexa unfortunately a good camera let down by having to subscribe for it to be any use payments and laggy response"

"my front security camera installed by an electrician has disintegrated in the heat!"

"wish i could give zero"

"you will need around a 25mm drill bit if fixing no to external wall due to bulky ethernet adapter"

"not a huge issue but could be better"

"even to try the 30 day free trial you have to provide your paypal account nice little earner there from all those forgetful people like me that start the free trial and then forget to cancel it before it runs out "

"i gave up on the wifi and ended up forking out more for a wifi extender with an ethernet input so i could wire it"

"we did have issues with setup and connecting to the wifi and please note that you do need 2g to connect the camera to as it doesn't connect to 5g"

"it does integrate with alexa but this is much too slow and laggy to be much use"

"sending it back as it may work well but not as described"

"the camera is cloud only so no internal memory card but the app can be used to save footage to your phone"

"sensitive to motion rain sets it off which is annoying"

"you can adjust the sensitivity i have not messed with this yet but i suspect i can exclude "moths" if i reduce the sensitivity"

"no security reasons for that"

"however this is not a pre requisite as when alerts are triggered a 10sec video is downloaded to your mobile device"

"then comes the crap you have to go buy the camera jump through all their hoops again and then give them your paypal details and they will refund you !"

"it has more wires than my current wired system and you will need to drill a big hole through your wall to feed the thick ethernet dongle through"

"i find this annoying"

"having seen the price of this camera i thought that i would give it a try to the rear of my premises it took a little while to sort it out maybe with everyone else using the internet but with the help from there support team it's a nice little camera"

"i had my doubts about this because it was only £25 but very surprised how brilliant this really is "

"does lack a some bit"

"the camera doesn’t have a very long range to connect to a wireless network plus when it detects any movement the recording stops after only a few seconds"

"3 it take no more the 2 mins for the wifi blue tooth connection"

"i use this camera for viewing the front of my property after a theft of a motorcycle"

"i was a little surprised disappointed that it did not feature onvif rtsp but was advised that they can apply a firmware update to add support for this which means i can add it to my other camera's in ispy"

"have already returned 1"

"the image quality is pretty good even in the infrared by that i mean you can recognise a face easily but there is no zoom feature to restrict field of view i wanted to exclude the neighbours property "

"there is a drilling template provided to assist in correctly locating fixing holes to mount the camera unit outside this was very useful and helped enormously in making a professional job of mounting the camera"

"in the first two weeks of operation there is a bus service goes down past my house and there is only 5 a day hourly mon fri the camera captured the bus a total of three times out of ten events i have little idea what i am doing with it and as i am not rich enough to pay for cloud access i am stuck with just the alerts one night kids tipped over my 4 recycling buckets and again the camera was as useless as a chocolate fireguard ok the night vision is really good as is the picture quality and the motion detection is too good it activated if rain is falling or a light shows from houses on the other side of the large park i live next to but it is still only as good as the times it actually activates at the correct time the lack of instructions with the package did not help either"

"pros= 1 good size not too big 2 well built metal construction 3 excellent pictures both night and day 4 pretty easy to set up cons= 1 cables attached to the camera are too big in diameter shame they can't be detached 2 lots of moths trigger the sensor at night 3 power cable quite short edit"

"this camera should be removed by amazon"

"the front one was ripped off the wall and stolen"

"and i must say wired setup is also a challenge"

"i use it to monitor my front door as i have an office at the bottom of the garden and i can't hear the doorbell"

"nice small camera sometimes struggling with connection tho shame it does not have memory card but i can take still images on my phone when motion is detected as long as the camera is online and loads working 90% of the time and a great deterrent always"

"unable to set camera up"

"if i'd known i wouldnt have bought this item"

"i am sending mine back"

"very old technology"

"what puts me off is that it is a hong kong website you have to pay for storage and also there is a small delay on the camera with cars going past about a two second delay but not a problem"

"clicking on the cloud storage icon read ' did not join any storage plan' though i have made a payment for the plan and have not received any refunds"

"if you want to connect it via ethernet cable then get an extra long one as the only provided is very small"

"the signal was so weak to the internet"

"the camera has a single cable exiting the unit with three short tails 1 a reset button 2 an rj 45 connector for wired ethernet connection and 3 a circular power socket"

"you do though need a watertight bid if installing externally for the plug and other bits"

"although the camera is a good build and quality for the price it's limited to what you can do"

"the camera has been added to the plan as per requirement the support team is a joke and they do not have anyone in the uk"

"forces you to use the new "wansview cloud" app which is a disaster"

"very disappointing entry level device"

"the moment you move away with your phone it loses internet connection and turns grey so it’s really frustrating"

"overall my biggest disappointment is it doesn't ring unless connected to your actual doorbell or through the app on your phone"

"sorry it's utterly useless and unfit for its intended purpose"

"don’t waste your money it’s cost me over £250 inc chimes and it doesn’t even work"

"it’s a bit more expensive than we would normally pay but this is pure control with cloud memory so even if it gets nicked no one else can wipe the memory!"

"update: after posting this review i was contacted by ring who have asked if they can work at resolving the issues initially by replacing the unit and then working through further issues if any remaining"

"i actually use super strength double sided tape on the bracket to prevent drill holes ruining my door"

"unless you plan to have your doorbell sitting on top of your wifi router probably not and even more so if you don’t have the fastest most expensive broadband available shame really as it really did tick all the boxes upon researching"

"i cannot fault them for trying to help them"

"waste of money"

"the drawback i found quite irritating is the live view constantly had a delay to playback and when the doorbell is pressed there a slight delay to reach the signal to the phone"

"if you have a poor level the bell will not work"

"when mounted outside the front door this drops to 72 to 75 and the device losses connection"

"50 per month or basically its useless also having no chime indoors is pointless and annoying luckily for another £30 you can buy a chime so again more money!"

"what a frustrating mess"

"the moment you move away with your phone it loses internet connection and turns grey so it’s really frustrating"

"really disappointed"

"a reboot only fixes the problem – temporarily – and after an hour it's back to a poor connection again"

"glitchy and very temperamental"

"another interesting point to add is that most delivery drivers amazon strangely being the worst culprits here simply will do anything other than ring the doorbell!"

"set up was relatively easy but stability on my mesh system was problematic even on my fibre high speed network such that it kept reporting a poor internet connection"

"and may be for the price you would expect to not get condensation delayed missed recordings or blurred voice"

"i would still say it is good security deterrent but remember this comes with a subscription charging model to view and playback the recordings"

"absolutely rubbish detects people walking past on the street doesn't detect anything on the drive worst money ever spent"

"like no wiring needed"

"this is not made clear in the amazon listing and is extremely poor practice"

"it's not perfect and i still can't get it to work correctly with my firestick but it's far better than the first one which clearly must have been faulty"

"at first i must admit i turned into a noisy neighbour and every alert i was checking out what was going on but after a while the notifications got annoying as the camera picked up and sent notifications when there was anything moving on our road"

"the cheap screw system has already snapped because the screw got stuck and had to almost yank it out"

"recently i suffered vandalism to my car parked in the drive so thought to cover this with an external camera and decided on a ring doorbell video system"

"by the far the most useless doorbell system and the most useless customer service who 3 weeks later have still not come back to me and this ring is owned by the so called good customer service company amazon"

"it doesn't work very well even at 6 feet from the router there is constant pixelation freezing of the video sound is utter crap motion detection is a myth doesn't respond to people standing right in front of it and waving madly"

"but in my experience connection quality has been considerably worse compared to the ring 2"

"because every time someone rings their doorbell the entire neighbourhood gets alerted to it"

"then absolutely endless false detections to a point where i wanted to turn off the notifications"

"i was a little dubious selecting the ring doorbell there were a few negative reviews and it is an expensive product to invest in but on balance it provided the capability i was looking for"

"** this should have been a great review apart from it's pretty useless unless you pay £2"

"the battery has partial charge and needs a few hours to reach 100% but it was easy to install into the doorbell and after a three weeks it’s charge is 55%"

"a complete nightmare from beginning to end"

"phoned ring who said it was working from their point of view so was an alexa issue not theirs even though it's now advertised as "works with alexa""

"even though close to router i get weak signal reported"

"sadly it was utter rubbish"

"i was up and awake not being lazy just was dying to try it"

"if it was a delivery the guy would sometimes even be driving away by the time i got downstairs if he didn’t leave parcel on the doorstep"

"having seen a number of poor reviews for previous incarnations and even worse for the copycat products i knew ring would be the first to optimise this product as they really did bring the doorbell to the market"

"it instantly picks up motion and you can customise it so it only picks up human detection to avoid unnecessary alerts with cars passing"

"in honesty they are lacking features unreliable and full of flaws"

"i invested a lot in a ring system at my previous house but i ended up getting rid of most of it and leaving the rest for the new owner"

"i just hope that the alexa skill developers get the other problems ironed out"

"it did not connect to the internet and or the bb had to return it and get my money back awful product and it is a shame that i had to even give it one star"

"once a month turn off your home internet at the router by taking the power lead out and leave it for a minute before plugging back in solves most problems"

"but then there were problems pretty much from the off"

"a fixing template makes it easy to drill the holes into the wall and ring provide a handy spirit level so you can get the doorbell level"

"i have been very impressed with how easy it is to set up and use even though currently we have all been social distancing i have found it useful with many delivery companies leaving parcels outside as i have had parcels stolen so this will help me if i have anything left when im out at work to shopping and can keep an eye on them or if the worst happens and they are stolen i have proof to show police"

"one has the full configuration and live viewing capabilities the other is the rapid ring app which is fast loading video of the camera view"

"additionally compared with the quality of my reolink cameras the ring was very poorly defined with what i can only describe as blobs of movement"

"i could not get support due to that nobody available during pandemic"

"having seen a number of poor reviews for previous incarnations and even worse for the copycat products i knew ring would be the first to optimise this product as they really did bring the doorbell to the market"

"i found the full volume on the pro chime is far too tinny so have now added in a 2nd standard chime for upstairs"

"connection weak and i have 200mb as well as 20upload speeds!"

"i feel that i have been taking in by advertising for an expensive doorbell and the thought of paying two monthly fees is unattractive"

"the delivery is less than useless"

"wait and get the arlo video doorbell i'm returning mine"

"an alert pops up on your phone and you know right away someone is snooping around or just delivering mail!"

"the postman walking up your driveway but only in black and white and really poor quality"

"it’s a bit more expensive than we would normally pay but this is pure control with cloud memory so even if it gets nicked no one else can wipe the memory!"

"like if there is bush in front of the house and gets windy you need to change the accuracy or the coverage area"

"absolutely rubbish detects people walking past on the street doesn't detect anything on the drive worst money ever spent"

"two sets of fixing screws and raw plugs are provided and two covers for the doorbell are included one silver and one black"

"other negative points: when people ring the app is slow to open and activate the feed meaning we often don't even use the audio video and simply go open the door as otherwise people might think no one is there and leave the wifi connection is not great possibly due to our own circumstances and it seems it's caused us to miss a delivery once already it's a shame one can't use one's own network storage to store the videos and have to pay amazon a subscription to do so"

"i had a slight issue with wifi signal which kept saying weak poor signal"

"not sure if it is good maybe this camera needs to have weight detection and send messages only for heavy move like for the person move only"

"i had a slight issue with wifi signal which kept saying weak poor signal"

"to date only one of them remains working"

"amazon using their own platform to force feed you their ringing alexa soup"

"make sure the battery is fully charged before setup other reviewers have been unfair to mention this as a negative"

"it doesn't work very well even at 6 feet from the router there is constant pixelation freezing of the video sound is utter crap motion detection is a myth doesn't respond to people standing right in front of it and waving madly"

"50 per month or basically its useless also having no chime indoors is pointless and annoying luckily for another £30 you can buy a chime so again more money!"

"the ring video 3 is a great video doorbell but is lacking in several areas "

"what is unclear at the moment is whether the transformer is the issue or not?"

"the app constantly tells me the ring 3 has a "poor wifi connection""

"no excuse for this no justifiable reason whatsoever just a greed driven lack of moral compass"

"however after a month it stops working unless you cough up for a monthly subscription not a fact that is widely stated by ring of course in case you don't buy into their fraudulent business model"

"faulty device something fundamentally wrong"

"even though i was logged on the website as i purchased the discount wasn’t forthcoming"

"we were hoping to use the motion detection only for cases where people loiter around our gate or try to tamper with the camera but unfortunately even on the lowest setting the motion detection triggers every few minutes when pedestrians walk past the gate and doorbell"

"the one thing that was frustrating was waiting for the battery to charge it’s first charge i was just desperate to try it out and i was very impatient ha"

"everything was set up correctly but it proved unreliable from the start"

"with the view from the front door being split into 4 sections on the app i am able to reduce the notifications so that the cars turning at the cut de sac in view of my door aren't triggering my doorbell"

"again the chime stopped missing calls on it"

"with rssi at 62 this is borderline acceptable"

"the motion section is also quite slow"

"if it's not reliable it's no good"

"bought this and found that it did not work"

"i had to pay someone to screw it into the door for me because i’m a woman and i’m not into dyi but he didn’t seem to care"

"likes see who's at the door dislikes no one rings the door bell because its a camera too many false alerts 50 50 if it will loads up when its needed when you get alert the person at your door have gone before it loads up on your phone"

"the main problem is its demand for a strong wi fi signal"

"when mounted a button press either doesn't register or takes around 30 seconds to ring the chime by which time the caller has left"

"the battery life is very short if you use the video why wouldn't you?"

"forget it you will be lucky to get a month and half out of it before it needs charging so save yourself the hassle and buy a spare as it takes up to 8 hours to charge when dead leaving your doorbell useless"

"i have spent hours trying to set this up"

"there is a screwdriver drill head and all the screws included in the box"

"give in the ring a one star review because you have a problem with your alexa is a little bit cynical"

"it didn't work well with the alexa skill had to delete and reinstall twice then it would work for a while then stop responding"

"faulty device something fundamentally wrong"

"give in the ring a one star review because you have a problem with your alexa is a little bit cynical"

"another interesting point to add is that most delivery drivers amazon strangely being the worst culprits here simply will do anything other than ring the doorbell!"

"this can only be caused by the house walls blocking the signal"

"all necessary screws and fixing plugs are included along with a hardwiring kit if you wish to wire the unit to a mains supply as opposed to the unit running on its rechargeable battery"

"from searching the internet it would appear that there are others with a similar issue"

"sent email detailing my problem and am yet to receive a reply"

"and may be for the price you would expect to not get condensation delayed missed recordings or blurred voice"

"as i don’t want to drain the battery i do not use hdr"

"then just died"

"the one thing that was frustrating was waiting for the battery to charge it’s first charge i was just desperate to try it out and i was very impatient ha"

"i now have six holes in the wall after moving it's location 3 times to get it to work before giving up"

"when it doesn’t work it’s such a letdown as we have spent close to £300 on it know what with the show and further chimes"

"however when i click on the icon the app opens for a fraction of a second then it closes"

"the delay was usually much worse if i was away from home"

"it rings through within seconds but for the picture video to come through can take 5 10 seconds and when it does it just freezes"

"i can't even justify the cost as a doorbell because the notifications are so delayed people are gone by the the u get it"

"i never miss the postman or any parcel deliveries especially when i’m out i can see hear and speak to whoever is at the door without having the constant worry of missing them"

"given we've had to disable motion detection we won't bother with this it's just not worth it"

"other negative points: when people ring the app is slow to open and activate the feed meaning we often don't even use the audio video and simply go open the door as otherwise people might think no one is there and leave the wifi connection is not great possibly due to our own circumstances and it seems it's caused us to miss a delivery once already it's a shame one can't use one's own network storage to store the videos and have to pay amazon a subscription to do so"

"given we've had to disable motion detection we won't bother with this it's just not worth it"

"which it does if i want to no someone broke into my house 3 hours ago i explained this to 2 different agents and they both seemed to think it was acceptable and all working as well as can be expected for a £200 doorbell!"

"support is terrible"

"the only big downside for me and why this isn't a five star review is the lack of editable motion zones"

"i can't even justify the cost as a doorbell because the notifications are so delayed people are gone by the the u get it"

"50 for the basic package but for some people this may still be more than they had anticipated having to spend continuously"

"really disappointed as i had high hopes should have researched more!"

"it works absolutely brilliantly sadly it only just about works and is constantly on the verge between poor and good wifi reception"

"i can go out the door press it and walk back inside through lounge and dining room out back door until finally i get the doorbell notification on my phone"

"i was a little dubious selecting the ring doorbell there were a few negative reviews and it is an expensive product to invest in but on balance it provided the capability i was looking for"

"from pairing to the router then pairing the bell to the chime just kept on failing"

"a word of caution though the battery in the doorbell will take several hours to charge so please do not expect to have it unwrapped and installed in 15 minutes allow sufficient time to charge the battery first and then it should be about 15 mins to install"

"the quality of the camera is extremely poor and the sound is also poor"

"one more thing to mention is the delay from pressing the button to your phone alerting you is a good few seconds so by the time you get your phone out and open the app the person as been waiting a while and most probably left "

"its a hardwired setup without the need for the battery pack yet it fails regardless"

"as their phones are offline due to lockdown"

"never miss a delivery even if you are miles away"

"however the facebook tv portal which we bought for lockdown video calling has alexa built in and when asked she will ‘show the front door’ view as in the attached photo on the tv which could be quite handy"

"i was sure and hoped it would pick up a very good view when i returned from an appointment yesterday and had to approach the door to unlock it but still nothing"

"i now have six holes in the wall after moving it's location 3 times to get it to work before giving up"

"it would take me hours to detail all the times it just didn't work"

"the drawback i found quite irritating is the live view constantly had a delay to playback and when the doorbell is pressed there a slight delay to reach the signal to the phone"

"i bought 2 ring devices for different entry points and it is only when the trial is over that you truly see what you have bought"

"so i contacted ring support again 2 more times before getting any joy"

"after a lot of trial and error and the addition of a very carefully positioned chime pro booster using the more resilient 2"

"don't bother about buying one save your money and just buy a wireless one"

"all set up quickly due to the fact i didn't have to drill new holes as the ring 3 fitted perfectly onto the 3rd party angle wedge kit i had from the ring 1"

"so i got the wifi booster no difference still didn’t load"

"these products are designed to fail"

"in honesty they are lacking features unreliable and full of flaws"

"likes see who's at the door dislikes no one rings the door bell because its a camera too many false alerts 50 50 if it will loads up when its needed when you get alert the person at your door have gone before it loads up on your phone"

"some day after a colder night when the sum came up and shining on the cam there were some condensation like fog on the side of the recordings"

"all set up quickly due to the fact i didn't have to drill new holes as the ring 3 fitted perfectly onto the 3rd party angle wedge kit i had from the ring 1"

"there are no error messages to enable me to see why it wont work"

"he gave up on me while i was talking to him and pretended that he cannot hear me anymore and cut the call leaving me struggling with it"

"so no excuses ring"

"i’ve recently bought it but i’ve had problems with it ever since"

"it would appear and they are able to track the battery performance remotely that my battery is charging but because i had my motion settings set quite high and there was a lot of motion going on that this can still drain the battery quicker than it can charge"

"subjectively i feel like the motion alerts have gotten worse"

"i bought 2 ring devices for different entry points and it is only when the trial is over that you truly see what you have bought"

"do not buy this device!"

"unless you plan to have your doorbell sitting on top of your wifi router probably not and even more so if you don’t have the fastest most expensive broadband available shame really as it really did tick all the boxes upon researching"

"i wish i had never seen it!"

"the problem is that the device has very bad wifi sensitivity"

"it feels a bit like you might miss the person it’s that slow and i’m on iphone xs"

"it’s crap i’ve had 2 now of the ring doorbell3 and it will not motion detect"

"for us the “ding dong” from the chime is loud enough"

"this results in the battery draining very fast ring asked us to recharge after only 17 days and we've therefore had to disable the motion detection altogether"

"it’s a bit more expensive than we would normally pay but this is pure control with cloud memory so even if it gets nicked no one else can wipe the memory!"

"no excuse for this no justifiable reason whatsoever just a greed driven lack of moral compass"

"it fits in the same holes that are drilled for the 2 and works the same way"

"also if you haven't already noticed this new model doorbell 3 has replaced and hidden all the older cheaper doorbells too!"

"i had to pay someone to screw it into the door for me because i’m a woman and i’m not into dyi but he didn’t seem to care"

"the installation manual not too detailed but still can follow it"

"the phone support is very poor and when they realise they can’t help you they pretend they can’t hear you anymore and they cut the call"

"overall another great product from ring but not worth paying the extra between 2 and 3+ unless you're having wifi issues"

"so if you try to talk live to someone ringing the bell there’s no chance because of the long delay"

"no notification from my phone or alexa no bell ringing nothing and there he was stood at the front door"

"i have been very impressed with how easy it is to set up and use even though currently we have all been social distancing i have found it useful with many delivery companies leaving parcels outside as i have had parcels stolen so this will help me if i have anything left when im out at work to shopping and can keep an eye on them or if the worst happens and they are stolen i have proof to show police"

"there is very little lag when someone presses the doorbell to me receiving the notification on my alexa which by the way works perfectly for me!"

"i'm not really sure what the intention of this is"

"however the review is still mainly in it's original form with updates so that if anyone has any of the issues that i've had be aware it could just be a faulty unit that a replacement could solve"

"having seen a number of poor reviews for previous incarnations and even worse for the copycat products i knew ring would be the first to optimise this product as they really did bring the doorbell to the market"

"the final straw was when i received a phone call from the driver delivering my takeaway saying he was outside and that no one was home"

"it’s not a standard screw but ring provide a tool to install it"

"the ring doorbell 3 pro is a huge step up"

"however ring doorbell 1 2nd gen didn't work"

"for us the “ding dong” from the chime is loud enough"

"so even if i was at home i often wouldn’t know there was someone at the door until it was too late"

"no motion or warning whatsoever while i got in the house so i got really upset as it could have easily been a thief or anyone else for a matter of fact"

"the drawback i found quite irritating is the live view constantly had a delay to playback and when the doorbell is pressed there a slight delay to reach the signal to the phone"

"however not every chime is compatible"

"then no sound from outside when testing with my wife who must have looked like an idiot to onlooking neighbours repeatedly talking to the wall and then waving to confirm she could hear me"

"i feel that i have been taking in by advertising for an expensive doorbell and the thought of paying two monthly fees is unattractive"

"the pre roll really is a gimmick though and not what i expected"

"notifications stopped got it all working again for my neighbour to pop round and be stood on the door step for about 5 mins whilst i was none the wiser"

"i thought £180 was expensive and didn't realise i had to spend more money on top maybe my fault for not reading everything fully but the £2"

"now onto the app this is where i feel it’s a not very user friendly"

"having it wired gives you the convenience to never having to remove the battery and charge it through the usb cable"

"don’t waste your money it’s cost me over £250 inc chimes and it doesn’t even work"